We currently ship right across Australia. We're focusing on our home market for now, so we're not shipping internationally at this time.

Enjoy free standard shipping on all orders over $100. For orders under $100, a flat shipping rate applies at checkout. Express shipping is available at checkout if you'd like your order faster.

Orders are dispatched from Sydney within 1–2 business days. Standard delivery usually reaches you within 3–7 business days depending on where you are in Australia, with express available at checkout if you'd like it sooner. You'll receive tracking as soon as your piece is on its way.

Yes. As soon as your order ships, we'll email you a tracking link so you can follow it all the way to your door.

Reach out as soon as you can at info@maisonella.com.au and we'll do our best to help before your order is dispatched. Once it's on its way, we're unable to make changes.

We want you to love what you receive. If something isn't right, you can return unworn pieces in their original packaging within 30 days for a refund or exchange — and we'll provide a free return label. For hygiene reasons, earrings can't be returned unless they're faulty.

Email us at info@maisonella.com.au with your order number and we'll send you a free return label and walk you through it. Simple and stress-free.

We're so sorry. Send us a photo at info@maisonella.com.au within 30 days of receiving your order and we'll sort out a replacement or refund straight away. Every piece is covered by our 1-year guarantee against material and manufacturing defe

Our pieces are crafted from 316L stainless steel and 925 sterling silver — chosen because they're durable, beautiful, and kind to sensitive skin. Gold-toned pieces are finished with an 18k gold PVD coating designed to last.

Yes. Every piece is hypoallergenic, nickel-free and lead-free — made to be worn every day, even on the most sensitive skin.

Yes. Our 316L stainless steel and 925 sterling silver pieces are water-resistant and tarnish-resistant — made to move with your everyday, from the gym to the beach. To keep them at their best, we recommend gently drying them after they get wet and avoiding direct contact with perfume and harsh chemicals.

Our 316L stainless steel pieces are tarnish-resistant and made to hold their finish through everyday wear. Sterling silver is a precious metal, so it can naturally develop a soft patina over time depending on your skin's pH and what it's exposed to — this is completely normal and part of its character. A gentle polish with a soft cloth brings the shine back beautifully.

Your jewellery is made for real life, so you can wear it daily. To keep it looking its best: gently dry it after swimming or sweating, avoid spraying perfume directly onto it, and store it in your Ella Box when you're not wearing it. A soft polish now and then keeps the shine.

Yes — every piece comes with a 1-year guarantee against material and manufacturing defects. If something's not right, we're here.

Each ring product page has a size guide to help you find your fit. If you're between sizes or unsure, email us at info@maisonella.com.au and we'll help.

Chain lengths are listed on each product page, and many of our pieces are adjustable so you can style them your way — layered or solo.

Every order arrives in our signature Ella Box — FSC-certified, fully recyclable, and ready to gift. Beautiful to give, and to keep.

Yes. Add your message at checkout and we'll include a handwritten note with your order.

We do. A Maison Ella gift card is the perfect way to let her choose her own everyday piece.

We're on the journey. Our packaging is FSC-certified and fully recyclable, and 1% of every sale goes back to causes we believe in through our 1% for Good commitment. We choose materials made to last, because the most sustainable piece is the one you'll wear for years.

Maison Ella (formerly By Ella Jewellery) is an Australian jewellery brand founded in Sydney. We create hypoallergenic, water-resistant pieces designed to be worn every day — made to live in, designed to feel good.

We'd love to hear from you. Email us at info@maisonella.com.au or send us a DM on Instagram @maisonella.au — we usually reply within 1–2 business days.